Recorded or downloadable computer software for contact center management and operation; recorded or downloadable computer software for call center management and operation; recorded or downloadable computer software for providing customer service and customer support; recorded or downloadable computer software for managing and tracking customer service agent performance and workflow; recorded or downloadable computer software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; recorded or downloadable computer software for providing post-call analytics to call centers and contact centers; recorded or downloadable computer software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; recorded or downloadable computer software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; recorded or downloadable computer software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; recorded or downloadable computer software for transcribing and indexing calls to call centers and contact centers; recorded or downloadable computer software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; recorded or downloadable computer software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; recorded or downloadable computer software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.

Call recording services; providing access to hosted computer applications through the Internet; providing access to databases storing transcriptions of contact center and call center discussions.

Consulting services in the field of computer software analytics to call centers and contact centers using artificial intelligence and machine learning; consulting services in the field of design, selection, implementation, configuration, and use of computer software systems for others, artificial intelligence and machine learning; software as a service (SaaS) featuring software for use in artificial intelligence and machine learning applications in call centers and contact centers; application service provider (ASP) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; platform as a service (PaaS) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; providing temporary use of non-downloadable software featuring software for integrating artificial intelligence and machine learning into applications in call centers and contact centers; software as a service (SaaS) featuring software for contact center management and operation; software as a service (SaaS) featuring software for call center management and operation; software as a service (SaaS) featuring software for providing customer service and customer support; software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; software as a service (SaaS) featuring software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; software as a service (SaaS) featuring software for providing post-call analytics to call centers and contact centers; software as a service (SaaS) featuring software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; software as a service (SaaS) featuring software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; software as a service (SaaS) featuring software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; software as a service (SaaS) featuring software for transcribing and indexing calls to call centers and contact centers; software as a service (SaaS) featuring software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; software as a service (SaaS) featuring software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; software as a service (SaaS) featuring software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.

Message and conference call transcription services.

Optical devices, enhancers and correctors; eyewear including spectacles and sunglasses; frames for spectacles and sunglasses; lenses and contact lenses; optical goods falling in the class; parts of, fittings and accessories for all the aforesaid goods falling in the class; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; compact discs, DVDs and other digital recording media; data processing equipment; apparatus and media for the recording, storage, carriage, manipulation, transmission, reproduction, and retrieval of data, information, images, text, video, sound and audio; image transmission apparatus; downloadable audio and audio-visual materials; computers; computer hardware; computer firmware; computer software; computer software, downloadable; programming tools; software development tools; interactive computer software; teaching apparatus and instruments; software applications for mobile devices.

Management and marketing services; advertising and promotional services; organisation, operation and supervision of customer loyalty schemes; services relating to the arrangement, presentation, promotion, organisation and holding of trade fairs, shows, markets, expositions, exhibitions and displays for commercial or advertising purposes; mail order catalogue services and on-line ordering services; retail, wholesale, franchising and merchandising services; retail store services, also provided through the Internet; selection and display of goods; advice and assistance to prospective purchasers of such goods; the bringing together, for the benefit of others, of a variety of goods, enabling customers to conveniently view and purchase these goods; offering for sale and the sale of goods in the retail and wholesale trade; business management and administration; business information and research; business analysis, research and information services; collection and systematisation of business information; information storage and retrieval service; computerised data processing and file management.

Chemicals used in industry, science and photography, as well as in agriculture, horticulture and forestry; chemicals for use in and with insecticides and herbicides; chemicals for the protection of plants; microbial inoculants, other than for medical use; seed inoculants; unprocessed artificial resins, unprocessed plastics;compost; manures; fertilisers; foliar feeds; foliar fertiliser for application to crops; nickel for foliar application to crops; seed treatments; fire extinguishing compositions; tempering and soldering preparations; chemical substances for preserving foodstuffs; tanning substances; adhesives used in industry; biological preparations for use in industry and science; adjuvants for use in and with the aforegoing.

computer hardware; computer software, namely, a data and document management system; computer application software, namely, a data and document management system, for mobile phones, smart phones, computer tablets and other electronic devices;

Transmission of data and documents by electronic means for the purpose of ensuring that all data and documents are securely stored and up to date.

Clothing, footwear, headwear