All services included in this class concerned with or relating to the fields of RSWRPHWULFVDQGRSKWKDOPRORJ\RSWLFLDQV�optometric, opthalomologic and all related professional services; providing medical information in the field of eye care and health of the eye

Instructional and teaching apparatus, equipment and instruments; pre-recorded video tapes, pre-recorded audio tapes, audio-video compact discs, read-only compact discs, video cassettes, video game cartridges, video games; computer software games; video game software; H\HJODVVHVVXQJODVVHVH\HJODVVHV�FDVHVFKDLQVFRUGVDQGIUDPHVVXQJODVVHV�FKains, cases, cords and frames; binoculars; sound recordings in the form of phonograph records, discs, cds, dvds, cd roms, laser discs and tapes; video recordings in the form of discs and tapes; cassettes and cartridges all for use with or containing video and sound recordings; cinematographic films; television films, programmes; computer software and firmware; media for recording, reproducing, carrying, storing, processing, manipulating, transmitting, broadcasting and retrieving publications, text, signals, software, information, data, code, sound and images; audio UHFRUGLQJVYLGHRUHFRUGLQJV�PXVLFVRXQGVimages, text, publications, signals, software, information, data and code provided via telecommunications networks, by on-line delivery and by way of the internet and the worldwide web; multimedia; publications in electronic form supplied on-line from databases or from facilities provided on the internet (including websites); downloadable electronic publications in the nature of books, manuals, catalogs and training materials in the field of sport, education and physical/occupational therapy; downloadable video recordings featuring sport, education and physical/occupational therapy instructions; downloadable audio-visual recordings featuring sport, education and physical/occupational therapy; downloadable graphics for use on mobile telephones; mobile and tablet applications.

Gymnastic and sporting apparatus and articles; golf gloves, golf bags, golf balls, golf ball markers, golf tees, golf club protectors, golf bag covers, golf bag labels; head covers for golf clubs; games, toys and playthings.

Education services; providing training; entertainment services, sporting and cultural activities; coaching, guidance and mentoring services; organization of competitions; instruction services; arranging and conducting conferences, congresses, seminars and symposiums; organization of exhibitions for cultural, educational and sporting purposes; production of films, shows, radio and television programmes; publication of books and other printed matter.

Medical services; therapeutic services; psychological counselling; hygienic and beauty care services.

Cocoa, chocolate and related products.

Recorded or downloadable computer software for contact center management and operation; recorded or downloadable computer software for call center management and operation; recorded or downloadable computer software for providing customer service and customer support; recorded or downloadable computer software for managing and tracking customer service agent performance and workflow; recorded or downloadable computer software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; recorded or downloadable computer software for providing post-call analytics to call centers and contact centers; recorded or downloadable computer software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; recorded or downloadable computer software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; recorded or downloadable computer software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; recorded or downloadable computer software for transcribing and indexing calls to call centers and contact centers; recorded or downloadable computer software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; recorded or downloadable computer software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; recorded or downloadable computer software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.

Call recording services; providing access to hosted computer applications through the Internet; providing access to databases storing transcriptions of contact center and call center discussions.

Consulting services in the field of computer software analytics to call centers and contact centers using artificial intelligence and machine learning; consulting services in the field of design, selection, implementation, configuration, and use of computer software systems for others, artificial intelligence and machine learning; software as a service (SaaS) featuring software for use in artificial intelligence and machine learning applications in call centers and contact centers; application service provider (ASP) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; platform as a service (PaaS) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; providing temporary use of non-downloadable software featuring software for integrating artificial intelligence and machine learning into applications in call centers and contact centers; software as a service (SaaS) featuring software for contact center management and operation; software as a service (SaaS) featuring software for call center management and operation; software as a service (SaaS) featuring software for providing customer service and customer support; software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; software as a service (SaaS) featuring software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; software as a service (SaaS) featuring software for providing post-call analytics to call centers and contact centers; software as a service (SaaS) featuring software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; software as a service (SaaS) featuring software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; software as a service (SaaS) featuring software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; software as a service (SaaS) featuring software for transcribing and indexing calls to call centers and contact centers; software as a service (SaaS) featuring software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; software as a service (SaaS) featuring software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; software as a service (SaaS) featuring software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.

Message and conference call transcription services.